Hello Kate,
We regret for the inconvenience you are facing with installing the AVG program. Please check whether you have installed any other conflicting applications like McAfee, Avast, Norton etc… on your PC, If so please uninstall the conflicting applications.
If not, please follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
I cannot uninstall your products. Please help. I am VERY unhappy.
Please help - I cannot reinstall it either
That worked - thank you so much. Kate
Hello Kate,
Thank you for your kind post and for your support of AVG products. That's great to hear your issue has been resolved now. If you are facing any further issues with AVG program please let us know and we are happy to assist you.
We regret for the inconvenience you are facing with installing the AVG program. Please check whether you have installed any other conflicting applications like McAfee, Avast, Norton etc.. on your PC, If so please uninstall the conflicting applications.
If not, please follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG to reinstall all the traces of the AVG program and check whether it resolves the issue.
Note : Please use the AVG Remover tool mentioned on the article to uninstall the AVG program more effectively.
If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
Please feel free to get back to us for further assistance.
Thank you.
I have tried the remover tool but nothing happens. I think the issue may be that the software did not install properly, so the remover does not work?? I cannot change the AVG sofware either to REPAIR it. Should I try and install it again?
I cannot download the AVG screen shot tool (what can I say), but it is a very simple message. When I go to open Microsoft Outlook or Word or Excel is says:
"The application was unable to start correctly (0xc00000e5). Click OK to close the application"
Hello Kate,
In that case we kindly request you to reboot your PC in safe mode and check whether you could uninstall the program with the remover tool. Please follow the instructions on the article http://avgclick.me/rebootintosafemode to reboot your PC in safe mode.
Thank you.