Hello Richard. I request you to follow the steps below and then proceed with the installation of AVG.
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
any of the links for fixing avg fail with the following error:
An error occurred while processing your request.
Reference #132.7d3fea5.1476742797.64c81ed
Many thanks - seems to have worked perfectly!
Before downloading Windows 10, A.V.G was bought and downloaded from A.V.G via their website. The installation has hung at 75%. I cannot use the "install" "remove" "change" on my control panel as nothing will happen and message comes up- "installing in progress, please wait until programe finished".
This has been happening since July and I am seriously in need of A. V. G to solve the problem for me- as I have tried all methods suggested on this page. PLEASE HELP!!
I just upgraded to windows 10 with fresh AVG install. My quick tune hangs at 23%. I tried twice and let it sit. No crash just sits there…
Hello Brian. Sorry to hear that. Please try uninstalling and reinstalling AVG PC TuneUp program using our remover tool once. Please follow the below mentioned instructions:
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link: http://www.avg.com/filedir/util/TuneUp_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
Since upgrading from Windows 7 to Windows 10, AVG Free hangs at 4% while scanning - I have tried updates, repairing (although the AVG repair module fails to complete) and switching AVG Free off and on, but it never gets past 4% - any ideas?
Hello Michael Ser,
We regret for the inconvenience caused. Since you have mentioned that the link from AVG fails to access, Are you stating about AVG PC Tune up remover which given in previous thread. Upon checking with your account we can see that you have been registered with AVG Antivirus. Have you installed AVG PC Tune up trial or a paid version on your system? Thank you.
I just upgraded to windows 10 with fresh AVG install. My quick tune hangs at 23%. I tried twice and let it sit. No crash just sits there…
I request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Hello Richard,
I apologize for the difficulties and inconvenience caused. I have sent you an email with necessary steps to get the additional assistance. I assure you that we will resolve this issue.
Thank you.
- Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
To download, install and activate the AVG PC TuneUp program please follow the instructions mentioned in this link: http://avgread.me/1ERJxSd .
If the issue persists please do let us know. Thank you.
Hello Brian. Sorry to hear that. Please try uninstalling and reinstalling AVG PC TuneUp program using our remover tool once. Please follow the below mentioned instructions:
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link: http://www.avg.com/filedir/util/TuneUp_Remover.exe
2) Run the downloaded tool and follow the instructions displayed on your screen.
any of the links for fixing avg fail with the following error:
An error occurred while processing your request.
Reference #132.7d3fea5.1476742797.64c81ed
Many thanks - seems to have worked perfectly!
Before downloading Windows 10, A.V.G was bought and downloaded from A.V.G via their website. The installation has hung at 75%. I cannot use the "install" "remove" "change" on my control panel as nothing will happen and message comes up- "installing in progress, please wait until programe finished".
This has been happening since July and I am seriously in need of A. V. G to solve the problem for me- as I have tried all methods suggested on this page. PLEASE HELP!!