Windows 10: File Explorer and external hard drives won't open

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9

I am also having a problem with starting the File Explorer since the new version of AVG got installed 2 days ago. Starting it from the taskbar or through Windows+X seems to crash and restart the Windows Explorer (icons dissapear for a moment and than come back). Didn't restart immediately after AVG install, restarted yesterday and have the problem since. After clearing the Quick Access, I have normal access to File Explorer from the desktop This PC shortcut, but still not from the taskbar and Win+X. Tried unpinning and pinning again, no help. Created new shortcut on desktop, no help. Even the right click on the shortcut (also on This PC) crashes the WinExplorer.

8

Hello Andrew,
We are sorry to know that, could you please tell us the version  of AVG you are using in your computer? Is it a free or paid version? Also tell us whether you are receiving any error message while trying to access File explorer and External hard drives, so that we can check and help you.
Thank you

1

In the last few days, in Windows 10 on my desktop pc, I haven't been able to open File Explorer or my external hard drives.  I have read that this could be because of AVG.  Is that true ?  Is there a way to fix it ?

3

Hello Andrew,
We are sorry to know that, could you please tell us the version  of AVG you are using in your computer? Is it a free or paid version? Also tell us whether you are receiving any error message while trying to access File explorer and External hard drives, so that we can check and help you.
Thank you

4

Hello Andrew,
We understand your concern. Please click on this link http://avgclick.me/TempDisableAVG for the steps to temporarily disable AVG and check if that fix the issue.
Thank you

5

Thank you.  I have the full, paid for version.  (Personal, not profesional use. Does that tell you enough ?)

No error message.  I get a very brief glimpse of the File Explorer or External Drive screen I have selcted, which then disappears and I am returend to the desktop screen.

6

Hello Yasmin,

We apologize for the inconvenience caused. We request you to repair the AVG program installed in your PC by following the instructions from the article: http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG
Please follow the instructions and check if it works fine.

Thank you.

7

Thanks Pandi, but you misread - I already reinstalled and now everything is back to normal it seems.

2

Hello Yasmin,

Please follow the instructions from the article to reinstall the AVG in your PC. Here is the link: http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG
Feel free to contact us for further help.

Thank you,
Pandi, AVG Customer Care.