Teresa,
We are sorry to hear about the inconvenience caused. Could you please provide us the screenshot http://avgclick.me/getscreenshot of the exact error message you are getting? Let us know if you have tried any trouble shooting steps, thank you.
Ever since I downloaded AVG zen My windows 10 doesn't respond
I can't click on to anything on my desk top.
I get a box come up saying access denied. How do I fix this?
Teresa, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru