Hi Beverley,
We're glad to look into this & help you.
Initially, you can be rest assured that AVG doesn't interfere with start button, Cortona & App store.
Please let us know what happens exactly while accessing the mentioned features. Do you receive any error message?
If so, share us the screenshot of it for better clarity.
I have similar problem. There was an update first for Windows 10 and then for AVG and after this start button or search does only show a short waiting wheel and then nothing happens. I have had the problem before and the only solution I found at that time was to reinstall the whole computer. It took a long time to configure and fins all applications and data. I am now searching for another way t solve the problem. I started to uninstall AVG but that did not help so far.
AVG says it does not interfere but I have a workstation that just had AVG installed and now have the exact problem. Can't click on the Start Button, (only right click works), Can't use Cortana and can't open the App Store. Exactly the same issue. I can left click icons and use Google Chrome. I uninstalled AVG free, still have the issue. I ran the AVG Cleanup tool. Still have the issue. It started right after installing AVG free. There must be some sort of conflict. I may have to re-install windows 10 pro to get this resolved.
Hi
We have a new windows 10 laptop. Installed AVG, and paid for the full protection. After this the start button stopped working, the Cortina search bar won't work, Microsoft App store won't load etc. Please help, I'm new to windows 10, usually on a Mac!
Thanks
Hello Caisa,
We are sorry to know this.
We will check and help you with this issue.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
I have similar problem. There was an update first for Windows 10 and then for AVG and after this start button or search does only show a short waiting wheel and then nothing happens. I have had the problem before and the only solution I found at that time was to reinstall the whole computer. It took a long time to configure and fins all applications and data. I am now searching for another way t solve the problem. I started to uninstall AVG but that did not help so far.
AVG says it does not interfere but I have a workstation that just had AVG installed and now have the exact problem. Can't click on the Start Button, (only right click works), Can't use Cortana and can't open the App Store. Exactly the same issue. I can left click icons and use Google Chrome. I uninstalled AVG free, still have the issue. I ran the AVG Cleanup tool. Still have the issue. It started right after installing AVG free. There must be some sort of conflict. I may have to re-install windows 10 pro to get this resolved.
Hello Rob,
We sincerely apologize for the inconvenience caused. This isn't the experience we wanted you to have had.
Please write back to us in your own/new post, so that we can obtain further details, locate your account & provide appropriate assistance via email.
Thank you for understanding in advance!