Hello Keith.
I am sorry to hear about the inconvenience caused. I would request you to visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG free. Then re install it by following the steps in this article http://avgread.me/1cvJ6DX .
Note: Once you run the remover tool, please go to C:\ and check if there is a folder created with name "AVG Remover". If there one, please delete the folder before trying to re install AVG.
Please, feel free to let me know if you require any further assistance. Thank you.
I have beenf running AVG Free with windows 10 but last night windows updated now AVG will not load, error message c:\program files (x86)\AVG\AVG2015|avghookx.dll is either not designed to run on windows or it contains an error. Error status 0xc000012f.
Have tried repairing when that failed tried to uninstall and reinstall but the uninstall failed and trying to install without uninstalling first fails.
Any suggestions please
Hi Keith,
Please follow the instructions sent to your registered email address to have a better support in resolving your issue.
Thank you.
Hello Keith.
I am sorry to hear about the inconvenience caused. I would request you to visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG free. Then re install it by following the steps in this article http://avgread.me/1cvJ6DX .
Note: Once you run the remover tool, please go to C:\ and check if there is a folder created with name "AVG Remover". If there one, please delete the folder before trying to re install AVG.
Please, feel free to let me know if you require any further assistance. Thank you.