Hello G Anslow,
We will help you with this.
Let us know the operating system of your device to proceed further.
Share the screenshot of the message that appear on the windows.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
You're currently running a version of Windows that's nearing the end of support. We recommend you update to the most recent version of Windows 10 now to get the latest features and security improvements.
this is the message appearing
but cant download because they say need to update AVG
but when I do it is the same story
i am not a computer whizzkid and i struggle
need real help not instructions
Hello G Anslow,
We will help you with this.
Let us know the operating system of your device to proceed further.
Share the screenshot of the message that appear on the windows.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.