Thomas, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat or phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… will see your topic & respond.
AVG Guru
Hi everyone,
My problem is a windows 7 I have here can't boot, after the logo loading screen working for a while I get a blue screen with memory dump. So I used AVG rescue disk from this free ISO file avg_arl_cdi_all_120_141126a8645.iso with updates from November 2014 and found help from the user manual. No problem with booting it and at initiation, I got a SMARTCTL screen mentionning a possible error on disk. I followed with a virus scan which detected only 3 pups ( toolbars ). I followed with testdisk and SMARTCTL utilities. The latter just presented the attribute 190 corresponding to the Airflow_Temperature_Cel with a value "In_the_past" for WHEN_FAIL. Finally, I tried to send diagnostic to AVG team through the utility present on Rescue Disk ( having allowed network to work previously ) but I could not reach the " Send " entry. How could I send my diagnostic if I can't reach the " Send " key? If it isn't possible anymore, is there any way to save the report somewhere and get access to it later on another computer?
Thanks for all.
Hi Thomas,
You could save it to flash drive etc.
Thanks
Thomas, Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat or phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… will see your topic & respond.
AVG Guru
Hi Thomas,
You could save it to flash drive etc.
Thanks