Windows 7 will not sleep

AVG Protection
1
Hi. I posted this before and it was escalated - Request #04191339. I downloaded data from the AVG Sysinfo tool as requested but did not receive a response from AVG – I don’t know why, I have a 4 user / 2 year license.
Summary :
Following AVG update on 02Jan17, my PC will not sleep. It’s set in control panel to sleep after 10 min but it just freezes instead – the fan continues, the screen goes black and no response to the Windows key or anything else. My only option is to power off and restart.
If I uninstall AVG – the PC sleeps normally.
Any ideas much appreciated - Windows 7 Pro / Internet Security 2016
Thanks Peter
2

Thank you for providing case number, Peter.

It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that your case is currently under progress and you may have your reply anytime. Thank you.

5

Thank you for providing case number, Peter.

It is indeed disappointing when you have to contact us multiple times about the same issue. We would like to update you again that your case is currently under progress and you may have your reply anytime. Thank you.

3

Thanks for your replies but something strange is going on.
I tried to post the above message several times yesterday but each time I received an error message saying I had insufficient privileges. Then this morning, I found 5 replies. I look forward to advice on the Win7 sleep issue. Thanks Peter

4

Hi Peter,
We have received your post, we would like to update you that your case for Win7 sleep issue has been already escalated and it is currently in progress. We request you to wait till you get reply from our end. Thank you