Windows 8.1 restarts due to kernel error when secondary users log on

AVG Protection
4

Chris, Just for your info AVG IS 2015 is already compatible with Win10. Have a look @ this webpage (http://www.avg.com/ww-en/avg-release-notes) [Scroll Down - Click on update 6030].
AVG Guru

3

Hello Chris. Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.

This information will allow us to analyze the situation and provide you with solution:

1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.

Please also provide us the screenshot of the error message. Please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV. Attach the image to this thread and please do let us know. Thank you.

1

This only happens when I have AVG IS 2015 installed on Windows 8.1.  I have tried with a clean install and only the admin account.  Performed AVG install before adding users.  The system worked flawlessly until I added family members.  It still works fine for my log in, but kids get a kernel error after the log in.  Not sure I need much help because I will be going to Windows 10 when available, but would like it to work.

2

Hello Chris. Sorry to hear about the inconvenience caused. Please follow these steps to send us diagnostic information from your computer.

This information will allow us to analyze the situation and provide you with solution:

1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
5) Click Send, fill in your email address, and then click Send again.
6) We will analyze the received files and provide you with further information.

Please also provide us the screenshot of the error message. Please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV. Attach the image to this thread and please do let us know. Thank you.