Hello John,
If you receive any error code or message while updating your operating system, please send us a screen-shot(http://avgclick.me/getscreenshot)of the message which will help us in identifying the issue.
Thank you.
I keep getting an Error code for failed Windows Update when I try to upgrade to the free Windows 10 from Windows 8.1. When I run the trouble shooter for Windows Update and restart…the problem begins all over again. I will post the code number here after it appears again.
Hello John,
It is to keep you informed that these errors can happen if your computer runs out of memory while installing an update. We kindly request you to contact the Microsoft support where they can analyze the issue and assist you in updating to Windows 10. Please feel free to contact us for further assistance.
Thank you.
I have AVG Ultimate so I will call when they are open. I am unsure of the operational hours.
Why would I uninstall the AVG? Is it a possible conflict with the updating to Windows 10?
Hello John,
Thank you for providing the error code. The issue seems to be more related to your operating system and I suggest you to contact 'Microsoft' support. I also suggest you to try updating the operating system after uninstalling AVG using AVG Remover Tool( http://aa-download.avg.com/filedir/util/AVG_Remover.exe ).
Thank you.
Hello John,
If you receive any error code or message while updating your operating system, please send us a screen-shot(http://avgclick.me/getscreenshot)of the message which will help us in identifying the issue.
Thank you.
I can't capture the Screen shot but the Error code is 80070002.
I keep going in circles with this. The Windows Trouble shooter shows a window stating it the windows updater has been repaired. I then start the Windows 10 update and come back to this Error code.