Windows Black Screen with Cursor on Bootup after updated

Hello Kelly,

We sincerely apologize for the inconvenience caused.
We are sorry to know that you couldn't fix the issue even after using AVG Rescue CD also you couldn't boot your into Safe Mode.
May I know the name of AVG program that is installed and whether it is free, trial or paid version?

Hello Kelly,
We really appreciate your patience and co-operation in fixing this issue. The solution you have provided will be helpful for the other customers. Thank you

Hello all,
We have a Windows 7 Pro computer and did an AVG update this morning.  Upon reboot we get a black screen with a cursor that can be moved around.
Did the Disabling AVG when Windows cannot start with the AVG rescue CD.
Still cannot boot up in either regular or safe mode
Tried other things that have been suggested like renaming the AVG directory.
Nothing works.
Please help.
Kelly W>

Thank you for informing that you are using the free version.
In this case, we have escalated your case to our senior level team and awaiting for a suggestion.
Once we get a reply, will post it here. Your patience is much appreciated.

Hello Kelly,
We really appreciate your patience and co-operation in fixing this issue. The solution you have provided will be helpful for the other customers. Thank you

Hello Kelly,

We sincerely apologize for the inconvenience caused.
We are sorry to know that you couldn't fix the issue even after using AVG Rescue CD also you couldn't boot your into Safe Mode.
May I know the name of AVG program that is installed and whether it is free, trial or paid version?

It is the free version