We've replied to your original post, Shane.
Please keep up the conversation via a single post for better assistance.
Thanks in advance.
"Windows cannot find ... Make sure you typed the name correctly" error message post AVG Tuner update
Hi Shane Russell,
I am so sorry that you too had to endure the pain for loss productivity thanks to AVG's product bug. I got in serious trouble from my employers for delivering my work with a day's delay. AVG is not willing to compensate me for loss of income and as a result, I am willing to forfeit the remaining 230+ days of my subscription because of AVG. I have already uninstalled AVG TuneUp from all of my computers and have downloaded\installed one of their competitor's software which fulfills the same functions as TuneUp. I will research then download an antivirus software from another AVG competitor before uninstalling AVG Internet Security.
Anyway, in response to your question about "Computer mode", it is actually the node labelled "Computer" when you launch Registry Editor. Once Registry Editor is launch in administrator mode, please select the very first node which is displayed in the left hand navigation section before selecting File > Export. Let me know if this is still unclear.
Thank you for the tip re:enabling Automatic Start Up for the Microsoft Office Click-To-Run Service.
On my end, everything appears to have gotten back to normal after having implemented the steps listed in my above post AND after ensuring AVG TuneUp is NOT installed on my computers.
All the best and please keep us posted on your progress.
Cheers,
Michael
Lola, what would be the exact error message that you receive when trying to open those folders?
No, Avinash asked me about folders that are not opening and asked me to show them. And I replied and haven't heard back. This is my reply which is contained in this thread:
"For example here Screenshot by Lightshot; "default user" can't be opened!. And a new folder called user was created on 9 June when TuneUp was updated."
TuneUp has created a whole new folder called "user" and I need to know if I can still uninstall the programme and then install it again. It really isn't our fault that we're experiencing this mess.
I had this exact same problem and I might have a quicker less technical solution for thosse looking for one.
1. I uninstalled all AVG products to see what further damage would be done. Further damage was done, but dont worry, it will soon be undone.
2. Optional: I downloaded a fee program called "fix shortcuts' which did fix some problems but not all. I simply used this program only to see what programs had been effected (thier pathways were corrupted and the exe's would not execute even fron the program's directory which containis the main exe).
3. Find your broken programs in the internet and reinstall them. You might think that you will lose your personal information and settings this way but in fact you will not. The programs will sesnse the broken registrys and short cut and simply repair them, they dont really reinstall but repair. I know this be cause when they install they take far longer and show you progress bars, in this case they will hardly seem like tthey ran, and if you try your origional exe's they will work 
I've left AVG's serviceds and am never looking back, all you need is windows defender and some anti malware programs to be safe. Registry clean up services are a scam, look it up if you dont beleive me.
Seriously upset customer,
Jessica Kilbourne
Hi,
Immediately after AVG TunerUp v20.1 (build 1889) was automatically updated on my Windows 10 Pro 1909 x64 computer, I experienced the "Windows cannot find … Make sure you typed the name correctly, and then try again." error message on ALL shortcuts set up on my Desktop and in all folders.
I literally cannot launch any applications (ie, Office, Adobe, etc) and cannot open any Excel\Word\PDF\other files as the same error message is displayed every time I attempt to launch an application or open a file.
As TuneUp was updated on my personal and work computers at the same time, I am now unable to do any work whatsoever.
As there were no issues whatsoever immediately prior to the AVG TuneUp v20.1 update, I believe that the TuneUp update broke a few things on both of my computers.
Has anyone experienced this issue and how was it resolved?
Cheers,
Michael
I am having exactly the same issue. I can not do my work - it is so frustrating. I posted a help request and am waiting for a reply.
Scott, we certainly understand this must be a disruption and please accept our sincere apologies.
We're also glad to inform that the issue has been fixed now and you should not have any issues post installing the latest version of AVG TuneUp.
Michael Jacquin's solution worked for me. I just deleted the keys that were affected on my system ( edge and origin). Needless to say avg tuneup will never be going on any of my systems ever again. The worst thing is people dont realize what's at fault ( I originally went to microsofts site to get a workaround figured it was tuneup when it occured on a second system). I'm pissed, and alot of other people should be too.
Lola, the screenshot doesn't show that the default user folder was created on June 2020.
For both the folders, last modified date is appearing as 19th June 2018 and 12th April 2018.
If you still experience any issues in accessing your applications, then you can proceed to reinstall AVG TuneUp.
Any reply to my question?
For example here Screenshot by Lightshot; "default user" can't be opened!. And a new folder called user was created on 9 June when TuneUp was updated.
Hello, Michael
We will help you in this.
We would like to offer you free remote session to check this and assist you further.
We have sent an email with further details. Please check your inbox/spam for the email.
Thank you for notifying this to us, Lola. We haven't received customers reporting it. Please try reinstalling AVG TuneUp & check if you're able to access the folders without any issues. To keep the conversation simple, we request you to revert to us in your own post. Thank you for your understanding in advance!
Hi Juanita,
This isn't the experience we want you to have. Our developers has fixed the issue with the recent release of AVG TuneUp (20.1). You can reinstall AVG TuneUp to apply the fix on your computer. If you still prefer to cancel the subscription, write back to us in your own post. This will reveal the email address to us & we'll be able to check the product details in your account.
I understand, Lola
We were aware of this issue caused by the AVG TuneUp update.
Our developers have fixed this.
Let us know if you need any help.
Hi Michael, Shane, Lola,
The ongoing issue with the recent release of AVG TuneUp (version 20.1) has been fixed currently. The fix is to reinstall AVG TuneUp.
Please accept our apologies for the inconvenience caused. For further queries, write back to us in your own/individual post.
I am having exactly the same issue. I can not do my work - it is so frustrating. I posted a help request and am waiting for a reply.
I am also having , as obviously many many others are reporting the same problem effective June 10. I also posted a help request but am waiting for a reply. Very frustrating as I can do no work.
Hello Michael,
Please accept our apologies. This isn't the experience we wanted you to have with AVG.
We really appreciate your efforts in trying to provide a workaround solution.
AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us.