Hello Kathy,
We regret for the inconvenience caused. We have sent you the email instruction to send us diagnostic information from your computer. This information will allow us to analyze the situation and help our developers to resolve the issue at the earliest. Thank you.
Today when I start a scan in AVG an error message comes up saying Windows encountered a problem and will restart in 1 minute. I tried to uninstall AVG (free) and it won't let me.
I received your email, but there are no instructions. How is this supposed to solve my problem?
Hello Kathy,
We are really sorry to know that. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with a solution:
Click http://avgread.me/2cS03LR here to download the AVG SysInfo tool.
Run the downloaded tool.
Click Continue to agree with AVG’s license agreement and privacy policy. AVG SysInfo will now gather the necessary data.
Once the diagnostic output is ready, you may add comments, or click Attach file or Screenshot to provide us with additional information.
Fill in your email address
Fill in the case which is 03832437 by copying and pasting.
Click send output
Reply to this email and let us know that the data has been successfully sent. Please do not modify the email subject.
As soon as we receive the data, we will analyze the files and provide you with further information.
Thank you.
Hello Kathy,
We regret for the inconvenience caused. We have sent you the email instruction to send us diagnostic information from your computer. This information will allow us to analyze the situation and help our developers to resolve the issue at the earliest. Thank you.