Windows Live Mail

AVG Performance
14

David,

In this case, I would recommend you to restore the changes made by AVG PC TuneUp http://support.avg.com/SupportArticleView?urlname=How-to-revert-changes-done-by-PC-TuneUp and check the status. If the issue persists, then uninstall both AVG PC TuneUp and Internet Security from your computer control panel and check if the Windows live mail is working or not.

15

Thank you for your time and concern.  I’ve got my email back and don’t want to spend any more time on this.  Would you please just process my refund.  Thank you.

13

It's in standard mode.  Still will not open Windows Live Mail.  No problems at all before install.

1

I just installed PC Tuneup and now Windows Live Mail will not start.  No problems before PC tuneup.

4

I tried it all. The only thing that worked was restoring all from rescue center. I have deleted pc tuneup, please expedite my refund.

12

I appreciate your efforts, David.
We don't want to lose a valuable customer like you.
Hence, we request you to get connected with our additional support who can check what is causing the issue with Windows Live Mail.
If they aren't able to fix it, then they can forward your request for refund.
Would you like to get connected with our additional support?

2

Followed all instructions - AVG is now in passive mode.  Still will not open Windows Live Mail.

7

David,
You have already submitted a refund request. Our refund team will contact you soon via email with the refund confirmation. Feel free to contact us again if you need any further assistance.
Regards,
Alok.

10

It's in standard mode.  Still will not open Windows Live Mail.  No problems at all before install.

5

I reverted the changes as per your instructions, Windows Live Mail is now operating.  Since I apparently can't use PC Tuneup reliably, I would like to request a complete refund of the purchase price.  Can you arrange that?

6

Hello Dave,

I understand the inconvenience.
Let us check what is causing this issue.
Open AVG PC TuneUp dashboard, click on "play" symbol which is available to the bottom left corner as shown in the image below:
User-added image
This will enable "Standard Mode" of PC TuneUp.
The option available next to this symbol is "Turbo Mode" which will limit certain functions of Windows.
Enabling standard mode will not limit any of the windows functions.
Keep us informed about the status.

8

Thank you for checking that.
Do you have AVG Antivirus/Internet Security installed on your PC?
If yes, try disabling it temporarily to check the status with "Windows Live Mail".
Open AVG antivirus/Internet Security interface, click on "Menu–>Settings–>Troubleshooting–>Passive Mode".
Slide the cursor to disable AVG protection temporarily.
Keep us informed about the status.

9

Thank you for your time and concern.  I’ve got my email back and don’t want to spend any more time on this.  Would you please just process my refund.  Thank you.

11

David,

In this case, I would recommend you to restore the changes made by AVG PC TuneUp http://support.avg.com/SupportArticleView?urlname=How-to-revert-changes-done-by-PC-TuneUp and check the status. If the issue persists, then uninstall both AVG PC TuneUp and Internet Security from your computer control panel and check if the Windows live mail is working or not.

3

Yes, you can get a refund. However, I would like to check what had caused this conflict. Hence, I request you to optimize your PC using one click Maintanence, but do not perform "Sleep" optimization that is available under "Speedup-> disable background programs". Now check the status of WIndows Live Mail. Incase, you would still like to get a refund, we can arrange the same.