Windows update failure

I apologize for the inconvenience caused to you. In order to analyze the issue exactly run the sysinfo tool from the link given to get the diagnostic information from your pc: http://www.avg.com/tools. Thank you.

In the last few weeks my PC has been unable to install windows updates, excel is now failing to save files and now my touch pad is no longer working and the cursor is no longer showing and I have to use an external mouse.  Any suggestions. This has only started happening since the last update of the one stop maintenace ?

I apologize for the inconvenience caused to you. In order to analyze the issue exactly run the sysinfo tool from the link given to get the diagnostic information from your pc: http://www.avg.com/tools. Thank you.