Please accept our sincere apologies if an AVG product did not meet your expectations.
You have a valid subscription for AVG Ultimate for another year.
I have sent an email containing instructions to get connected with our remote support team.
They will reinstall AVG on your PC and make sure everything is working in fine.
Check your inbox and spam box as well.
Hi Mark,
We are sorry to hear this.
We would like to inform you that AVG Ultimate shouldn't be the reason for this issue.
Did you update any drivers recently?
Keep us posted.
Hi. I just installed AVG Ultimate and ran all the apps on it. I restarted my pc and now my wireless keyboard has stopped working, which means I can't log into my pc.
Thanks
Mark
AVG Ultimate did a lot of cleaning registry's etc. I made no other changes. The usb wifi mouse still works just not the keyboard and I've tried other keyboard & mouse too same problem keyboards don't work but the mouse does.
Mark, we apologize for the inconvenience.
AVG Ultimate is a bundle package which includes multiple AVG products and we were trying to narrow down the issue to particular action.
Are you able to use the on-screen keyboard as suggested by Dinesh in his last post?
If you do, we'd like to offer you a free remote assistance service to troubleshoot this issue further.
Thank you for the information.
Did you made any recent changes with the AVG TuneUp?
During the reboot, did you get any error message?
Keep us posted.
As I have now uninstalled all AVG products from my pc your help is no longer required.
If I was told from the start that yes this could be the fault of AVG and lets try and go through each product to determine whats at fault I would have done so.
But you didn't and I had to repair the problem myself by doing a win10 recovery.
I won't be using AVG again as very disappointed with the whole thing.
thanks Mark
Hi Mark,
We are sorry to hear this.
We would like to inform you that AVG Ultimate shouldn't be the reason for this issue.
Did you update any drivers recently?
Keep us posted.
Done that made no difference. Went in to Control panel, keyboard, hardware and showing Code 19. (Windows cannot start this hardware device, error code 19) checked driver tab and AVG was all over it.
I have replaced drivers with microsoft drivers but still not working.
I am uninstalling all AVG software and will not be using AVG again.
I wouldn't mind if AVG accepted responsibility from the start of my question, but you didn't, and it's evident that AVG is resposable.
Appreciate your efforts in working towards fixing the issue, Mark. Please try to use onscreen keyboard to login to windows.
Once you've logged in, please open AVG TuneUp & undo the changes made by it through Rescue center (can be found at right pane in TuneUp.
Please try the above step & let us know if it helps.