Wireless Printer stopped Printing since loading paid version of AVG

General discussion
3

Hello Howard,
Thank you for contacting AVG Community.
The issue you are facing is probably caused by the firewall of AVG Internet Security. To fix the issue please follow the below instructions.

  • Open AVG Internet Security.
  • Click the Web & Email.
  • Click Settings (the gear icon) in the top-right corner of the screen.
  • Click Basic protection ▸ Enhanced Firewall in the left panel
  • Make sure that you have ticked, allow Internet Connection Sharing mode option.
  • Then click View Firewall rules.
  • Select the Basic rules tab.
  • The Basic rules screen allows you to enable or disable each rule separately for  for Public and Private networks
  • Make sure that you have enabled all rules in Private network.
This should resolve the issue of printer. But if the issue persists you can refer to this article by clicking on this link:(https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-enhanced-firewall-basic-rules&q=printer&supportType=home)
and send us the screenshot that you are facing. To do so, you can follow the instructions in our article by clicking on this link: (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=creating+a+screenshot&supportType=home) .

Thank you for your understanding.
1

Good day

I am using an HP laptop with Windows 10
I loaded and paid for AVG Anti Virus Version 23.7.3294 (build 23.7.8348.789)

When I try to print anything the printer will not print at all. I can however print from my Androis phone as well as my wifes Laptop.

All help refers to going to the following menu option, but this DOES not appear in the menu options.

Please advise ASAP how to remedy this situation as I am not able to print quote and invoices.

2

Hello Howard,
Thank you for contacting AVG Community.
The issue you are facing is probably caused by the firewall of AVG Internet Security. To fix the issue please follow the below instructions.

  • Open AVG Internet Security.
  • Click the Web & Email.
  • Click Settings (the gear icon) in the top-right corner of the screen.
  • Click Basic protection ▸ Enhanced Firewall in the left panel
  • Make sure that you have ticked, allow Internet Connection Sharing mode option.
  • Then click View Firewall rules.
  • Select the Basic rules tab.
  • The Basic rules screen allows you to enable or disable each rule separately for  for Public and Private networks
  • Make sure that you have enabled all rules in Private network.
This should resolve the issue of printer. But if the issue persists you can refer to this article by clicking on this link:(https://support.avg.com/SupportArticleView?l=en&urlName=avg-antivirus-enhanced-firewall-basic-rules&q=printer&supportType=home)
and send us the screenshot that you are facing. To do so, you can follow the instructions in our article by clicking on this link: (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=creating+a+screenshot&supportType=home) .

Thank you for your understanding.