Since I have installed AVG, my HP wireless printer does not respond to any command from my laptop.
i keep receiving error messages, printer does not print document.
please help
Hello Romeo,
Have you tried to disable AVG and check the status? Please follow the below steps and check if you are able to access the printer.
1) Open AVG Internet Security dashboard, click on "Menu–>Settings–>Components–>Firewall–>Customize"
2) To the right of "Policies" scroll down to click on "System Rules"
3) Enable the option for "Windows file sharing and printing", "allow remote desktop connection" and the last entry "Enable stealth mode"
4) Below policies, click on "Network Profiles", to the right click on the network connection and change the profile to "Private" if it is set to "Public".
If the issue persists, disable AVG program temporarily (Right click on AVG in the system tray and turn off the protection) and check the status of the issue.
Hello Romeo,
Have you tried to disable AVG and check the status? Please follow the below steps and check if you are able to access the printer.
1) Open AVG Internet Security dashboard, click on "Menu–>Settings–>Components–>Firewall–>Customize"
2) To the right of "Policies" scroll down to click on "System Rules"
3) Enable the option for "Windows file sharing and printing", "allow remote desktop connection" and the last entry "Enable stealth mode"
4) Below policies, click on "Network Profiles", to the right click on the network connection and change the profile to "Private" if it is set to "Public".
If the issue persists, disable AVG program temporarily (Right click on AVG in the system tray and turn off the protection) and check the status of the issue.