Hello Kevin,
Thank you for contacting us. We regret for the inconvenience caused to you. Could you let us know whether the file and printer sharing is enabled in AVG firewall settings or not? If it is not, please enable it as described in this article http://support.avg.com/SupportArticleView?urlname=How-to-enable-file-sharing-or-printing-with-AVG-Firewall . Thank you.
I have a wireless printer that will not communicate consistently with the computer. The problem is the AVG antivirus software is somehow blocking the communications. I know that because if I add the printer IP address to the AVG whitelist the printer works or if I turn AVG firewall off, same thing. The problem is that the printer address is not static so I can't just add one address to the whitelist since the printer may at any time be on a different IP address. Is there another AVG solution for allowing the printer communications besides whitelisting the printer IP in the AVG program?
Hi Avinash,
I put in several hours just diagnosing what the problem was and once I figured out it was a firewall issue I asked for your help. You responded expeditiously and provided the right solution to what was turning out to be messy alternatives. Thanks so much for your help in resolving my problem. You guys get a 5 start rating in my book.