Hi Debra, sorry to know that. I can see that you have purchased AVG Protection and it is registered under the email account that you have used to contact us now. Please uninstall the previous AVG programs from your computer ( http://avgread.me/1DEtNP0 ). Then, please follow the below steps to install and activate AVG Protection ( http://avgread.me/1FKGRZI ) in your computer. Please do not hesitate to get back to us for further assistance. Thanks.
I downloaded and ran a new version of AVG. But I see a message on my tool bar that says it is not turned on. When I get into that. . it shows my old version that expires tomorrow…not the newest one. When I requested a new license number to try again . . I am told my email address is not recognized yet I am POSITIVE it is correct.
When I get to the window that says my protection is not turned on and click . .turn it on . . it does nothing. Augh! Help!
Hi Debra, sorry to know that. I can see that you have purchased AVG Protection and it is registered under the email account that you have used to contact us now. Please uninstall the previous AVG programs from your computer ( http://avgread.me/1DEtNP0 ). Then, please follow the below steps to install and activate AVG Protection ( http://avgread.me/1FKGRZI ) in your computer. Please do not hesitate to get back to us for further assistance. Thanks.