Won't let me do full scan despite activication

AVG Protection
3

Hello Ron,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused. We'll check and help you out.
Please share the screenshot of the pop up that's asking you to subscribe again using the below article, so that we can check and assist you accordingly.
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. 
Awaiting your response.

1

I've subscribed, have an activation code which I've entered but when I try a full scan it asks me to subscribe again, been going round in circles for hours, sort it please or my custom will be going elsewhere.

2

Hello Ron,
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused. We'll check and help you out.
Please share the screenshot of the pop up that's asking you to subscribe again using the below article, so that we can check and assist you accordingly.
https://support.avg.com/SupportArticleView?urlname=avg-create-screenshot
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. 
Awaiting your response.