Won't let me start up

AVG Performance
8

Roddie, Are you using WinXP SP3 (http://avgread.me/1Ewajhi)?.
AVG Guru

9

Hello Roddie,
We appreciate your valuable effort in trying to fix it.
Please be informed that it is advised not to post personal information in public thread for security reason. Hence we request you to contact us via live chat support. Click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Internet_Security fill out the form. One of our representative will help you with it.
Feel free to contact us for any further assistance. Thank you.

1

Having worked fine for a number of years, my laptop will not now complete the start up process.  After showing the usual Windows XP start up page I get an error message c:ProgrammeFiles\AVG\AVG2014\avglogx.dll is not a valid Windows image and the screen freezes.  I'd appreciate any advice on fixing this, please

7

Hello Roddie,
We appreciate your valuable effort in trying to fix it.
Please be informed that it is advised not to post personal information in public thread for security reason. Hence we request you to contact us via live chat support. Click on the following link https://support.avg.com/support_contact_form?l=en_US&retUrl=support_Internet_Security fill out the form. One of our representative will help you with it.
Feel free to contact us for any further assistance. Thank you.

2


Thanks for your responses. Yes, Alan, it's SP3, 
Kishore: I've uninstalled AVG as per your instructions, and I have been able to get back in. When I tried to reinstall, I needed my license number but it seems that this is registered to an old and now defunct email account, even though my renewal came through to my current one! So I can't access my license details and  cant establish which services I had purchased.  I've downloaded the basic anti-virus protection for now. I don't want to post my details here so can you email me with a reply to address so I can try to sort this out, please.

3

Roddie, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

6

Roddie, Are you using WinXP SP3 (http://avgread.me/1Ewajhi)?.
AVG Guru

5

Hello Roddie,
We regret for the inconvenience caused. Please try to reboot your PC in safe mode and check whether you could access the files on your PC. Please follow the instructions on the article http://support.avg.com/SupportArticleView?urlname=How-to-reboot-your-computer-into-Safe-Mode to bootup your PC in safe mode. If you can access your PC, please run AVG remover tool to completely remove AVG and then re install it.  
Please click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run the AVG Remover tool.
1. Please select the AVG products which are shown in the remover tool window and then start removal process.
2. After the remover tool process is successfully finished, restart your computer.
3. After the restart,  manually delete the AVG Remover folder in the C drive of My computer.

4
  1. Once uninstalled download the installation file using the link : http://www.avg.com/download to reinstall your AVG program.
    5. Run the downloaded file to start the installation process.
    6. Follow the instructions on your screen.  
    7. Complete the installation and restart your computer.
    If you are still facing any error message please provide us with the screenshot so that we could analyze the issue more better. Please follow the instructions on the article http://avgclick.me/getscreenshot to create the screenshot.
    Please feel free to get back to us for further assistance.
    Thank you.