I subscribe and pay but AVG tells me my shields are turned off and I can’t switch them on. I can’t access citrix to get on to work and I get the ‘welcome to the matrix’ message when I click on report…with an April Fool comment!! What on earth?? So how do I get support - which I have also just paid for as that goes to a sorry we have more enquiries that usual message or a we are updating our website message! Angry