Won't recognize my internet connection

followed answer you gave to other person with same problem…does NOT work :frowning:

Hi Terry,
I noticed that you contacted support after creating this question. What is current status, were you able to solve it or do you still need our assistance?
Thanks

installed perfectly on one laptop, when I installed on this one seems to work, until I update and then it tells me I don't have an internet connection?   tried reinstalling  nothing :frowning:

followed answer you gave to other person with same problem…does NOT work :frowning:

Hi Terry,
I noticed that you contacted support after creating this question. What is current status, were you able to solve it or do you still need our assistance?
Thanks