Hello Deborah,
Sorry for the inconvenience caused. Do you have any previous AVG versions already installed on your laptop?
Just purchased this AVG Protection disc and installed it on my desktop PC. It is for multiple devices but I am trying ti install it on my laptop with windows 8.1 and it does not recognize my user ID & password. Keeps telling me I have one of them wrong when logging in. I have tried leaving the robot box checked & unchecked but that did not work either
Hello Deborah,
Sorry for the inconvenience caused. Do you have any previous AVG versions already installed on your laptop?