Hi Graham,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please clarify whether you've used the contextual menu (right click on the zip file) to shred or through the AVG program.
Meanwhile, please try repairing AVG program once to check if it helps.
Hi, I downloaded chapGPT for Google yesterday and it downloaded a zip file called STEAL.zip I shredded it from downloads yesterday with AVG internet security, however, a copy seems to be in "quick access" and won't shred it's now gone from downloads. In the file details, in properties it says, size 0 bytes and size on disk 0 bytes is this a ghost and needs deleting? here are the log details. any help is gratefully received.
regards Graham
[2023-04-27 14:08:16.149] [info ] [shredder ] [ 2844: 7076] [2808F0:1594] Starting ShredFileList
[2023-04-27 14:08:16.333] [info ] [shredder ] [ 2844: 7076] [2808F0:1737] Done ShredFileList
[2023-04-28 12:00:45.248] [info ] [shredder ] [ 3340: 9812] [2808F0:1594] Starting ShredFileList
[2023-04-28 12:00:45.263] [warning] [shredder ] [ 3340: 9812] [2808F0: 886] Could not open file "C:\Users\Owner\Downloads\STEAL.zip" to determine alternate data streams.
[2023-04-28 12:00:45.263] [error ] [shredder ] [ 3340: 9812] [2808F0:1723] Cannot read file attribute (C:\Users\Owner\Downloads\STEAL.zip).
[2023-04-28 12:00:45.263] [info ] [shredder ] [ 3340: 9812] [2808F0:1737] Done ShredFileList
[2023-04-28 12:01:38.695] [info ] [shredder ] [ 3340: 8864] [2808F0:1594] Starting ShredFileList
[2023-04-28 12:01:38.695] [warning] [shredder ] [ 3340: 8864] [2808F0: 886] Could not open file "C:\Users\Owner\Downloads\STEAL.zip" to determine alternate data streams.
[2023-04-28 12:01:38.710] [error ] [shredder ] [ 3340: 8864] [2808F0:1723] Cannot read file attribute (C:\Users\Owner\Downloads\STEAL.zip).
[2023-04-28 12:01:38.710] [info ] [shredder ] [ 3340: 8864] [2808F0:1737] Done ShredFileList
regards Graham
[2023-04-27 14:08:16.149] [info ] [shredder ] [ 2844: 7076] [2808F0:1594] Starting ShredFileList
[2023-04-27 14:08:16.333] [info ] [shredder ] [ 2844: 7076] [2808F0:1737] Done ShredFileList
[2023-04-28 12:00:45.248] [info ] [shredder ] [ 3340: 9812] [2808F0:1594] Starting ShredFileList
[2023-04-28 12:00:45.263] [warning] [shredder ] [ 3340: 9812] [2808F0: 886] Could not open file "C:\Users\Owner\Downloads\STEAL.zip" to determine alternate data streams.
[2023-04-28 12:00:45.263] [error ] [shredder ] [ 3340: 9812] [2808F0:1723] Cannot read file attribute (C:\Users\Owner\Downloads\STEAL.zip).
[2023-04-28 12:00:45.263] [info ] [shredder ] [ 3340: 9812] [2808F0:1737] Done ShredFileList
[2023-04-28 12:01:38.695] [info ] [shredder ] [ 3340: 8864] [2808F0:1594] Starting ShredFileList
[2023-04-28 12:01:38.695] [warning] [shredder ] [ 3340: 8864] [2808F0: 886] Could not open file "C:\Users\Owner\Downloads\STEAL.zip" to determine alternate data streams.
[2023-04-28 12:01:38.710] [error ] [shredder ] [ 3340: 8864] [2808F0:1723] Cannot read file attribute (C:\Users\Owner\Downloads\STEAL.zip).
[2023-04-28 12:01:38.710] [info ] [shredder ] [ 3340: 8864] [2808F0:1737] Done ShredFileList
Thank you for writing us back, Graham.
We apologize for the inconvenience caused to you.
We certainly check and help you with the issue caused
We have sent an email to your email address offering additional help please check the email and revert us back for further help.
Hi Graham,
Thank you for contacting AVG Community.
We're glad to look into this & help you.
Initially, please clarify whether you've used the contextual menu (right click on the zip file) to shred or through the AVG program.
Meanwhile, please try repairing AVG program once to check if it helps.