World of Warcraft not working since last update

AVG Performance
5

Hello Joel,
We apologize for the inconvenience caused and we would like to thank you so much for sharing your valuable feedback. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. Submit your valuable feedback via the following link http://www.avg.com/us-en/product-feedback and our development team will see to this and will fix it in the upcoming updates. Could you please let us know if the issue got resolved after reinstalling the game WOW? Thank you.

1

I have been a member of the wow game for 10+ years , never had a problem like this. I last played sunday night, logged off of game and pc.  Monday the 8th, logged on to pc, got a restart due to AVg being updated, eer since i get this message WOW-64.exe has stopped working. I checked the game forums and others are having the same problem. I normally use another anti virus program but changed to AVG for about a 6 months or so. but will tell others its not worth it if these types of problems keep occuring. I have reinstall the game which was a PITA. Please push and update to undo what was in the last update or risk losing alot of customers…  Here is the error I am getting -

Problem signature:

Problem Event Name: BEX64

Application Name: Wow-64.exe

Application Version: 6.2.3.20886

Application Timestamp: 568c6ef2

Fault Module Name: StackHash_0584

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 000007fefbb33d20

Exception Code: c0000005

Exception Data: 0000000000000008

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: 0584

Additional Information 2: 05844721ba6f46935da4f741075b96d8

Additional Information 3: cfd7

Additional Information 4: cfd727e056ffff4bf82e32abe5e4efc5

I was thinking of updating to windows 10, but will not do it while running AVG, wish I had my cash back.

4

I just downloaded the free version of AVG after a friend recommended it, and I'm in the trial phase.  I started having problems immediately with getting several applications to run correctly.  Before you ask, if I can't get this to work properly during the trial phase, why would I pay for the service?  Why would I uninstall my current Anti-Virus before I can get AVG to work?

I finally was able to get Battle.net working to play WoW (World of Warcraft), but I can't launch the game from Battle.net.  I can't get it to launch at all.  The only way to get WoW to run is to temporarily suspend AVG Protection, then run the application, then I can turn it back on.

Here are the Problem Details:

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    Wow-64.exe
  Application Version:    6.2.4.21463
  Application Timestamp:    570beef4
  Fault Module Name:    StackHash_0584
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Offset:    000007fefc073e40
  Exception Code:    c0000005
  Exception Data:    0000000000000008
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    0584
  Additional Information 2:    05844721ba6f46935da4f741075b96d8
  Additional Information 3:    cfd7
  Additional Information 4:    cfd727e056ffff4bf82e32abe5e4efc5

3

I just downloaded the free version of AVG after a friend recommended it, and I'm in the trial phase.  I started having problems immediately with getting several applications to run correctly.  Before you ask, if I can't get this to work properly during the trial phase, why would I pay for the service?  Why would I uninstall my current Anti-Virus before I can get AVG to work?

I finally was able to get Battle.net working to play WoW (World of Warcraft), but I can't launch the game from Battle.net.  I can't get it to launch at all.  The only way to get WoW to run is to temporarily suspend AVG Protection, then run the application, then I can turn it back on.

Here are the Problem Details:

Problem signature:
  Problem Event Name:    BEX64
  Application Name:    Wow-64.exe
  Application Version:    6.2.4.21463
  Application Timestamp:    570beef4
  Fault Module Name:    StackHash_0584
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    00000000
  Exception Offset:    000007fefc073e40
  Exception Code:    c0000005
  Exception Data:    0000000000000008
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    0584
  Additional Information 2:    05844721ba6f46935da4f741075b96d8
  Additional Information 3:    cfd7
  Additional Information 4:    cfd727e056ffff4bf82e32abe5e4efc5

2

Hello Joel,
We apologize for the inconvenience caused and we would like to thank you so much for sharing your valuable feedback. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. Submit your valuable feedback via the following link http://www.avg.com/us-en/product-feedback and our development team will see to this and will fix it in the upcoming updates. Could you please let us know if the issue got resolved after reinstalling the game WOW? Thank you.