Worries My Phone is being remotely viewed

Hello Darrin,
Could you please let us know whether you have installed AVG Antivirus program on your mobile device, If so does it detected any infection's? Please click on the following link http://bit.ly/1EC8H4H and fill out necessary details and click on Email option. Our AVG mobile Support team will reply back to you via email as soon as possible.

After getting spam from Kik (app), I'm worried a virus was downloaded on my phone and it is being remotely viewed. I have an icon that will randomly pop up on my password menu and start screen, it's one that you can move like the Facebook messenger. I have a screenshot of it if I can upload it anywhere. Whenever I click on it, it freezes my screen while everything is still able to run I'm the background. No way to exit, doesn't show up in processes.

Hello Darrin,
Could you please let us know whether you have installed AVG Antivirus program on your mobile device, If so does it detected any infection's? Please click on the following link http://bit.ly/1EC8H4H and fill out necessary details and click on Email option. Our AVG mobile Support team will reply back to you via email as soon as possible.

Thank you for your immediate reply. I installed AVG Pro afterwards, but it detected nothing. I went ahead and did a hard reset on my phone and the problem seems to be gone. I do greatly appreciate the fast response.

Hello Darrin,
We understand how something like this can really try your patience.
To get the issue fixed, we request you to contact our AVG mobile team. We have a separate team who is working on our mobile issue. Please click on the following link http://bit.ly/1EC8H4H and fill out your details, select as android then the name of AVG Program that you installed in your mobile and in description explain about your issue completely and finally click on Email option. Our AVG mobile team will reply back to you via email with a resolution.
Please feel free to contact us for any further assistance. Thank you.