WowApp application considered dangerous after certificate update

Viruses & Threats
6

Hello Andrei,
I really appreciate your effort in trying to submit the sample of your application. We will forward your request to the concern department.
Before that, please go to www.virustotal.com , upload your application and give us the hash URL.
Regards,
Alok.

8

Thank you for the results.

We suggest you to continue your communication via email. So the concerned team will check and iix this issue as early as possible.

7

Thank you for waiting, Andrei. 

I have sent you an email to get more information regarding this case. Please follow that email and revert us to assist you further.

1

Hello,

I work for wowapp.com, we've developed a messenger called WowApp, which is normally whitelisted for AVG. We've had to update our code-signing certificate and now we are considered a threat.

I used the form from https://www.avg.com/en-ww/whitelist-program-application to apply for the whitelisting and then i received an email telling me it wasn't the correct channel for whitelisting, then pointed me to the same website asking me to do it again:

"Hello,

Thank you for contacting AVG.

We would like to inform you that whitelisting through this channel is no longer supported. To whitelist your files, please enter the AVG whitelisting program.

To enter the whitelisting program, fill out form on our web page: Whitelisting Program Application.

After submitting the form, you will receive credentials for FTP server. E-mail notification after uploading the files is not needed. Files are processed automatically.

To see more information about the whitelisting program, please follow this link: AVG Threat Lab - File whitelisting.

Thank you for your understanding and cooperation, we appreciate it.

Best regards,

AVG Customer Care "

I applied for the form again, but i have not received any response since then (about 2 weeks ago). Can you, please, help me understand what the issue is and how it could be fixed ?

Please let me know if i can help you with more information. Thank you.

3

Hello Alok,

Thank you for the quick response. Here is the result from virustotal.com

VirusTotal

Please let me know if there is anything else i can do to help.

Thank you,
Andrei

2

Thank you for the results.

We suggest you to continue your communication via email. So the concerned team will check and iix this issue as early as possible.

4

Thank you for the info, Andrei. 

We will escalate it to concern team and get back to you once we received a response from them. Your patience is much appreciated.

5

Thank you Ranjani.

I await your response.

Have a great day,
Andrei