Hello Patrick,
We understand your concern and apologize for the difficulties. We would suggest you to follow the below steps to resolve the issue, we would request you to run the AVG remover tool to remove all the remnants of the failed and older installation. Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, select AVG PC tuneup and proceed with the remover. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now, please use this link ( http://files-download.avg.com/inst/mp/AVG_Performance_803.exe ) to download and run your AVG Performance PRO program. Follow the instructions on your screen. When prompted, enter your AVG My account credentials. Complete the installation and restart your computer. Let us know if you face any difficulties. Thank you.
When I install my newly paid AVG Performance Pro I get an error message that says
"AVG PC TuneUp detected…
To install AVG Performance Free, you must first uninstall your paid copy of AVG PC Tuneup…"
But my AVG Performance product is the paid pro version. This is very frustrating!
Hello Patrick,
We understand your concern and apologize for the difficulties. We would suggest you to follow the below steps to resolve the issue, we would request you to run the AVG remover tool to remove all the remnants of the failed and older installation. Click this link http://aa-download.avg.com/filedir/util/AVG_Remover.exe to download and run your AVG remover tool, select AVG PC tuneup and proceed with the remover. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C: and remove it. Now, please use this link ( http://files-download.avg.com/inst/mp/AVG_Performance_803.exe ) to download and run your AVG Performance PRO program. Follow the instructions on your screen. When prompted, enter your AVG My account credentials. Complete the installation and restart your computer. Let us know if you face any difficulties. Thank you.