Hi Kenza,
In my account is the right new address since a couple of years.
But this year, and last year too and before, when I renew and upgrade my AVG protection I got the link to the upgrade in a email.
In this email my home address shows under Shipping Info, and this address is not the address that I have in my profile (since years ago). I´ts the old address. That´s the issue.
Sorry that I didn´t mentioned that it´s under the shipping info earlier.
Best regards
P-A
Hi P-A,
I have transfered your request to proper department, I will keep you informed here.
Thanks
I want to address this to AVG and not the Forum (I think).
I change my delivery address for maybe three years ago in My Account.
But still when I renew the license every year the old address remain in the email I receive with the renew/upgrade download letter. But My Account shows the new (now three years old) address.
I'ts annoying.
Can the AVG office/center do something about this?
Parden my bad English
P-A
Sweden
Thanks for the clarification P-A. We have passed this to the responsible depart to fix it. We will let you know when there are any updates.
Have a good day
Have a good day
Hi There P-A Harald!
Thank you for stopping by here at the community, My name is Kenza one of the Guru's here on the community and i am here to help you resolve your query.
If i can point out the AVG My Account portal which is where all of your orders, receipts and invoices are located.
If you could login to https://myaccount.avg.com/gb-en/my-account-profile (https://myaccount.avg.com/gb-en/my-account-profile" target="_blank) here you should be able to update your details and submit your new address.
Best Regards,
Kenza
Thank you for stopping by here at the community, My name is Kenza one of the Guru's here on the community and i am here to help you resolve your query.
If i can point out the AVG My Account portal which is where all of your orders, receipts and invoices are located.
If you could login to https://myaccount.avg.com/gb-en/my-account-profile (https://myaccount.avg.com/gb-en/my-account-profile" target="_blank) here you should be able to update your details and submit your new address.
Best Regards,
Kenza
Hi P-A,
I have transfered your request to proper department, I will keep you informed here.
Thanks
I have transfered your request to proper department, I will keep you informed here.
Thanks