Hi Kenza,
In my account is the right new address since a couple of years.
But this year, and last year too and before, when I renew and upgrade my AVG protection I got the link to the upgrade in a email.
In this email my home address shows under Shipping Info, and this address is not the address that I have in my profile (since years ago). I´ts the old address. That´s the issue.
Sorry that I didn´t mentioned that it´s under the shipping info earlier.
Best regards
P-A
Hi P-A,
I have transfered your request to proper department, I will keep you informed here.
Thanks
I want to address this to AVG and not the Forum (I think).
I change my delivery address for maybe three years ago in My Account.
But still when I renew the license every year the old address remain in the email I receive with the renew/upgrade download letter. But My Account shows the new (now three years old) address.
I'ts annoying.
Can the AVG office/center do something about this?
Parden my bad English
P-A
Sweden
Thanks for the clarification P-A. We have passed this to the responsible depart to fix it. We will let you know when there are any updates.
Have a good day
Hi There P-A Harald!
Thank you for stopping by here at the community, My name is Kenza one of the Guru's here on the community and i am here to help you resolve your query.
If i can point out the AVG My Account portal which is where all of your orders, receipts and invoices are located.
If you could login to AVG Account (https://myaccount.avg.com/gb-en/my-account-profile" target="_blank) here you should be able to update your details and submit your new address.
Best Regards,
Kenza
Hi P-A,
I have transfered your request to proper department, I will keep you informed here.
Thanks