Wrong email address

Hi Terence,

We acknowledge your refund request.
Unfortunately correct and incorrect email address you have provided in this post are both same.
I have sent an email asking more details about the charge, which would be helpful to locate it.
Please check & revert to us for further assistance.

You sent me an email  saying you could not locate my account under the email address”(removed)”. This is a wrong email address. My email address is (removed)  I am not used to to this technology as I am late starter please help me get a rebate of £49.99 you must have my bank account details Thank you MrT Short.

Reg. my request for rebate of £49.99  It was debited to DRI * AVG Technologi. Sunday 09 August 2020 Debit Card Number …(removed)  Postal Adrress  (removed). My Email address is still - (removed) Name on credit card (removed)

Thank you for providing us the info, Terence.
However, it isn't recommended to share the account, order, personal info over this public post. Reason being privacy concerns. 
We've sent you an email including the info about the charge.
Please revert to us via email to proceed further.

Hi Terence,

We acknowledge your refund request.
Unfortunately correct and incorrect email address you have provided in this post are both same.
I have sent an email asking more details about the charge, which would be helpful to locate it.
Please check & revert to us for further assistance.