Hello AI. As a follow-up, from our email communication, I am sharing on your initial posting, resolution of your reported concern, as follows:
To clarify, this is actually the intended behavior of the program. The result of zero detected files is accurate, however the referenced ghost icon implies there was some error, typically associated to file unpacking, meaning the file content is still scanned, but from the outside.
For more information, specific to the file(s) associated to the scan error notification, you may try performing a Boot-Scan, Instructions for running a Boot-Time Scan in AVG Antivirus | AVG, which will afford you a more detailed analysis of any file(s) associated to any received error notification.
Regards, Shawn
Not sure why you can't see the images (they show up just fine for me) but I attached them to my reply to your email.
Greetings,
Thank you for your time in writing this to us.
We see that the image that you've shared isn't visible at our end. Would you be so kind to share us the screenshot again?
Greetings,
Thank you for your time in writing this to us.
We see that the image that you've shared isn't visible at our end. Would you be so kind to share us the screenshot again?
Hello AI. As a follow-up, from our email communication, I am sharing on your initial posting, resolution of your reported concern, as follows:
To clarify, this is actually the intended behavior of the program. The result of zero detected files is accurate, however the referenced ghost icon implies there was some error, typically associated to file unpacking, meaning the file content is still scanned, but from the outside.
For more information, specific to the file(s) associated to the scan error notification, you may try performing a Boot-Scan, Instructions for running a Boot-Time Scan in AVG Antivirus | AVG, which will afford you a more detailed analysis of any file(s) associated to any received error notification.
Regards, Shawn