Wrong subscription period in the bill!

AVG Subscription
4

Hello Louis,
We are sorry for what had happened. We are uncertain why the offer wasn't applied against your purchase.
In this case, we will help you in offering you the same price (78.96 CAD for 2 years) that was displayed. May I go ahead and process a refund for the renewal costs 74.99 CAD?
Once the refund is done, we request you to contact our Sales and Billing team who can help you with this. Click this link to reach our Sales team.

1

Hi,

I have chosen a 2-year subscription with price CAN 78.96 for 2 years after a free trial on my laptop but the bill on 4 Sep, 2019 charged CAN 74.99 for 1-year subscription only which is totally incorrect. Please look into and fix it. Otherwise, need a refund on it. Thanks.

3

Yes, please proceed to refund CAD 74.99. thanks

2

Hello Louis,
We are sorry for what had happened. We are uncertain why the offer wasn't applied against your purchase.
In this case, we will help you in offering you the same price (78.96 CAD for 2 years) that was displayed. May I go ahead and process a refund for the renewal costs 74.99 CAD?
Once the refund is done, we request you to contact our Sales and Billing team who can help you with this. Click this link to reach our Sales team.