WTH? URL exception does NOT work

Seems like a common issue with others too. Fix this or I will be forced to cancel my subscription. And don't ask for the URL. It just simply do not work. WHY? annoying

Hello Toua.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Do you get any error messages while accessing the website?
If so please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.

Hello Toua.
Thank you for contacting AVG Community Support.
We apologize for the inconvenience caused to you.
We certainly check and help you.
Do you get any error messages while accessing the website?
If so please help us with a screenshot of the error to check and help you further.
Here is the link which has the steps to take a screenshot :
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=AVG-Create-screenshot&q=How+to+create+a+screenshot&supportType=home)
Thank you.