Hi Gill,
We're glad to help you.
From your description, we see that the program awaits activation.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.
I have just renewed my AVG subscription, which was AVG Professional, (used it for years) only for me to be told I have paid £79+ but have downgraded to "basic Protection" none of the links to contact customer services will operate, just keeps taking me back to help page ! can somebody explain what is going on please?
Hi Gill,
We're glad to help you.
From your description, we see that the program awaits activation.
As it isn't recommended to share the product details over this post, we've sent you an email regarding it.
Please check & revert to us via it to proceed further.