Hello Kerrie,
We appreciate your efforts in trying to resolve the issue. Let's work together to fix it. Could you share the screenshot http://support.avg.com/SupportArticleView?urlname=Create-screenshot of your AVG user interface to check and escalate it further?
I am receiving the warning "You are not Protected - Computer protection is turned off!", and the Fix Now button does nothing. I read through the help section and already tired uninstalling AVG through the Remover Tool and Clear Tool, and then reinstalling the program. I also tired to "Repair" AVG through the control panel. I am not having any luck and need help!!
Kerrie, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
Hi Lisa,
Let's work together to fix it. Please repair http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG your AVG Antivirus Free and check with the status.
Hi, I am having exactly the same problem. Here is a screenshot of what I'm seeing (I can't get the rest of it to fit on the screen.):
@ Lisa Vendorbox
Lisa, Your partial screenshot is visible on the Community.
AVG Guru