You are not protected & Asking for subscription re-newal when not up

AVG Protection
4

Hello Luke,

I understand that you receive a pop-up from AVG that you are not protected. I see from your record that you are having active subscription of AVG Internet Security Unlimited valid till 6/3/2018. Please open AVG dashboard installed in your computer and send us the screenshot http://avgclick.me/getscreenshot of the AVG message you receive. We will check the same and assist you further.

1

Hi,

AVG - Unlimited.

Asking for re-newal even though I only signed up in June this year.

AND

Getting message at the top of AVG screen - You are not protected, Computer protection is turned off!

Please help.

Thanks,

Luke.

2

Luke, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

3

Hello Luke,

I understand that you receive a pop-up from AVG that you are not protected. I see from your record that you are having active subscription of AVG Internet Security Unlimited valid till 6/3/2018. Please open AVG dashboard installed in your computer and send us the screenshot http://avgclick.me/getscreenshot of the AVG message you receive. We will check the same and assist you further.