I get the same thing. Noone should have to keep going through reinstallation. Fix it properly and we shouldn't have to! Isn't that what we pay YOU to do???
I have this same problem. I have followed all the instructions, i have used the remover tool, I have unistalled, I have reinstalled, and it is not fixed.
Hi,
The same thing is happening to me now. The RED text "You are not protected / Computer protection is turned off. When I click on the button 'fix now' nothing happens...won't work!
Well, this afternoon, now I have this: "You are not protected / computer protection is truned off" all in RED. The fix now button when clicked, does nothing.... (PS: I have the freee version)
So I did everything that was stated
- Uninstalled / used removal tool (said could not find anything)/Downloaded a fresh version off your site and install (no changes). I even did a system restore on windows 10 (no change)
So, I followed your above instructions that you told others and I even did a system restore for earlier in the day when all was fine...
Please help me figure this out.
Thank you in advance
Thank you for providing screenshot Pauline,
The issues might be because of old/previous AVG traces.
In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and do a fresh installation of AVG Free Antivirus.
Please follow the instruction (http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, you can follow the instruction to download/install AVG Free Antivirus.
Best regards,
Alok.
No Rajani - this problem is not solved. And, this problem has been going on for more than a YEAR!
When is AVG going to get off their butts and get this problem solved?
How many more times do we have to keep sending you our information and a screen shot before AVG fixes this problem?
My Windows 7 machine does not get this problem, but a friend of mine's who I maintain for her does.
I've removed AVG, fixed AVG, scrubbed AVG away with the AVG Removal tool, cleaned the register of AVG and gotten rid of the various folders and files for AVG - then reloaded with the latest AVG basic program available multiple times.
I've checked the web for answers over and over again and still AVG keeps coming out with the same answer: remove, use AVG Removal Tool, then reload a fresh copy of AVG.
I would HIGHLY appreciate it, and I would imagine, so would the other fans of AVG, if you folks would get off your tails and resolve this issue - permanently!
I have tried everything over and over, sent you data about my computer, and now you want to connect remotely to my computer? I'm not sure I want to do that? It appears a lot of people are having this issue, can't you just make an update to remedy this. I appreciate your help, it seems like there is a bug in this version
I note that the above "remove and reinstall" solution above is the stock response to this problem, but it is NOT a real solution, sure it works for the moment but the issue reappears in few days or weeks.
Surely the fact that this problem is so widespread and repeatable means that a real solution should be found?
I had the same problem. I followed the instructions: used the two programs suggested above, the second one (Clear?) hung. So I re-started, and tried again, it said there was no AVG program, my computer agreed, so I installed AVG Free, but it hung. I have an icon, and I did have a log, but couldn't see how to copy it, control A wouldn't work.the avg screen wont come up, but i do get a dialog that says do I want to run the installer program. (I did tick to run as administrator originally), I click yes, but nothing changes and when I right click on the AVG box in the menu bar at the bottom right side of screen, I get the dialog come up again. I am scared running my computer with no protection. I have used over 100MB with no protection, trying to get this to work. I will try to post some screen shots.
Never have problem with AVG till now. Having the same issue with AVG stated you are not protected, even though MSconfig shows it is running. Unisntall and installed it back, doesn't seem to fix the problem. Downloaded clean and remover software from AVG. Uninstall AVG, then load window in safe mode and remove everything. Install AVG back and it works like a champ. This problem only happen on my desktop. weird, I updated laptop same time as I did desktop and apparently the updated file isn't corrupted or missing so laptop is working perfectly without any fix.
Thank you ! It worked and I have re installed AVG free 
Pauline,
We regret the inconvenience, share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of your AVG Internet Security interface to check and assist you further. Are you using our trial version of AVG Internet Security?
I got this same problem yesterday. Seems like it has been going on for half a year, why
has it not been fixed? I'd rather not go through the de-install and re-install AVG procedure, some people have written it doesn’t help or helps only temporarily. I have the same picture on my screen as these
screenshots above. The red message above says I am not protected and that the protection
is turned off. I click “Fix now” and nothing happens. However, otherwise AVG seems to be
working, the pictures under “Basic protection” (Computer and Web & email) are green, and
there it says “Protected” under them. I have the latest update, AVG virus scanning
seemingly works normally and Task manager’s Service says the process “AVG antivirus” is
running. The AVG-window also says viruses have been defined after this problem occurred.
My question is: Am I protected or not?
Thanks, the quick fix you posted for how to repair my avg error message was successful in bringing back my protection instead of the error message "you are not protected" which was a little worrying lol, THANKS! 
Bottom Line, AVG is not free any more. They don't provide anything for free anymore.
Just Pop Ups asking for money. Time to pay them or leave them.
i DONT LIKE THIS AND WILL LEAVE THEM because the trust is gone now.
Hi Kevin,
Thank you for sharing us the screenshot. We are there to help you out.
According to Microsoft AVG is a 3rd party application that is the reason why you get "Get app from store", we request you to click on "Open settings" and enable allow 3rd party application. Then try to run our AVG clear and remover tool and see if it works.
Thanks,
Vishnu Vardan
That's great, Dean.
We appreciate your efforts.
1. Please go to C: drive and look for AVG remover folder. In case no folder listed then it might get removed automatically using AVG Clear tool.
2. AVG Clear tool will not saved on your computer. It will get removed automatically. You can delete the exe files if listed on desktop icon, download folders etc., If not, all is done and do not worry about it.
We are here if you need further help.
Hi
I keep getting the message "you are not protected" in red on AVG free - there is also a cross through the Icon. I have reinstalled it but its the same. I have also repaired it twice.
Any ideas please?
Paula
I had the same problem with "You are not Protected".
I removed AVG; removed any AVG folders from 'Program Files'
Using 'REGEDIT' I removed any software referenct to "AVG"
Downloaded and installed a new AVG Free
All good now!
If you are using the latest version, AVG remover tool will not detect this program.
Click on the below link to download and run AVG Clear tool.
https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe
NOTE: When you are prompted to restart in safe mode, please click on "NO" and continue to uninstall AVG in normal mode.
Pauline,
We regret the inconvenience, share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of your AVG Internet Security interface to check and assist you further. Are you using our trial version of AVG Internet Security?