Tom,
Sorry to hear that AVG Internet Security is not working properly. We see that you have been connected with one of our remote technicians and the session got disconnected. They have sent you the email steps to reconnect with us. I request you to follow the email steps to get in touch with us and you should be able to resolve the issue. Thank you!
AVG says You are not protected, cannot disable
Tom,
Sorry to hear that AVG Internet Security is not working properly. We see that you have been connected with one of our remote technicians and the session got disconnected. They have sent you the email steps to reconnect with us. I request you to follow the email steps to get in touch with us and you should be able to resolve the issue. Thank you!