Hello Kenneth,
We regret for the inconvenience. Upon checking your account we see that you have bought AVG Antivirus license. Let us inform you that, In AVG free Antivirus we cannot activate with the license. So, please download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
Once you restart your computer, please click the link http://files-download.avg.com/inst/mp/AVG_Antivirus_1924.exe to install AVG Antivirus.
Thank you.
Hello Kenneth,
We regret for the inconvenience. Upon checking your account we see that you have bought AVG Antivirus license. Let us inform you that, In AVG free Antivirus we cannot activate with the license. So, please download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
Open tool
User Account control - click "Yes"
Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
Choose installed version (AVG Free, AVG Internet Security)
Click "Uninstall"
Click "Restart computer"
Once you restart your computer, please click the link http://files-download.avg.com/inst/mp/AVG_Antivirus_1924.exe to install AVG Antivirus.
Thank you.