You are unprotected!

Android products
4

Hello Neil.
We're here to help. This issue might be caused due to AVG AntiVirus app is not properly synchronized with Anti-Theft portal. Refer the steps listed below to reset communication between the device and portal:

1) Uninstall all AVG apps installed in your device (on which you are experiencing this issue). To uninstall the AVG AntiVirus just follow these steps:

- go to your mobile device´s settings
- go to "Security"
- go to "Device administrators"
- uncheck/deactivate the "AVG AntiVirus"
- now go back to device´s settings
- go to "Apps" or "Application manager" (depends on the Android version)
- pick "AVG AntiVirus"
- uninstall "AVG AntiVirus

Repeat this procedure to uninstall any other AVG app.

2) Once you uninstall all AVG apps make sure the "AVG" account located in your "device´s settings - Accounts" disappeared. (this may differ based on os version and device type, examples: Settings - Cloud and Accounts - Accounts or Settings - Accounts)

3) Delete the device from your MyAVG account. 

- log in to your My AVG Account - http://my.avg.com 
- click on the device with the issues 
- click on "Settings" button 
- click on "Delete from account" 

4) Re-install AVG Antivirus app and set up the anti-theft feature. 

If you need anything else, do not hesitate to let us know.

1

Please help, I have two mobile phones connected to my account, one shows protected and one shows YOU ARE UNPROTECTED!.
I have uninstalled restarted and reinstalled the AVG for android, but when logged into the Antitheft webpage on my computer it shows as mentioned above.
Thanks
Neil



    3

    Hello Neil.
    We're here to help. This issue might be caused due to AVG AntiVirus app is not properly synchronized with Anti-Theft portal. Refer the steps listed below to reset communication between the device and portal:

    1) Uninstall all AVG apps installed in your device (on which you are experiencing this issue). To uninstall the AVG AntiVirus just follow these steps:

    - go to your mobile device´s settings
    - go to "Security"
    - go to "Device administrators"
    - uncheck/deactivate the "AVG AntiVirus"
    - now go back to device´s settings
    - go to "Apps" or "Application manager" (depends on the Android version)
    - pick "AVG AntiVirus"
    - uninstall "AVG AntiVirus

    Repeat this procedure to uninstall any other AVG app.

    2) Once you uninstall all AVG apps make sure the "AVG" account located in your "device´s settings - Accounts" disappeared. (this may differ based on os version and device type, examples: Settings - Cloud and Accounts - Accounts or Settings - Accounts)

    3) Delete the device from your MyAVG account. 

    - log in to your My AVG Account - http://my.avg.com 
    - click on the device with the issues 
    - click on "Settings" button 
    - click on "Delete from account" 

    4) Re-install AVG Antivirus app and set up the anti-theft feature. 

    If you need anything else, do not hesitate to let us know.

    2

    You are most welcome, Neil.
    Sorry to know that the process didn't help.
    In this case, we request you to submit the ticket to our mobile team by following below mentioned steps:
    Click on this link: https://support.avg.com/support_contact_form?l=&retUrl=support_sales .
    Select the option as "YES" and the operating system as "ANDROID"
    Fill in the details and click on the option "answer via email"
    Once your request is submitted you will be getting the prompt answer via email from our mobile team.