You call this support? You charge me for no protection, offer support by chat and send me to general

Hello Rick,
Please accept my apologies for any inconvenience caused. I have sent you an email, please reply to my email with the requested information to locate your purchase.
Best regards,
Alok.

Avg SUCKS.
YOU CALL THIS CHAT TECH SUPPORT? 
WHAT A JOKE.  IN PART FOR LIVE ONLINE TECH SUPPORT.

Hello Rick,
Please accept my apologies for any inconvenience caused. I have sent you an email, please reply to my email with the requested information to locate your purchase.
Best regards,
Alok.