You can't find my order but plan to bill me

AVG Protection
1

My original order# is 10869567438.
i want to cancel before next renewal. 
you make this very difficult.
Sorry i let you knowknow my credit card

2

Hello Howard,

We are sorry for the inconvenience caused.
As per our record, you have purchased license for AVG Anti-Virus (1 computer) and AVG PC TuneUp (1 computer) and both has the auto renewal in active state.
Do you wish to cancel both the auto renewal?

5

Hello Howard,

We are sorry for the inconvenience caused.
As per our record, you have purchased license for AVG Anti-Virus (1 computer) and AVG PC TuneUp (1 computer) and both has the auto renewal in active state.
Do you wish to cancel both the auto renewal?

6

Hi,
Yes pleaseplease cancel both

3

Hi,
Yes pleaseplease cancel both

4

Howard,
Thank you for confirming. We have cancelled the auto renewal for both of your AVG programs. Please, feel free to let us know if you require any further assistance. Thank you.