You didnt help me solve this problem

Viruses & Threats
4

Hello Vincent,
We apologize for the inconvenience caused.
Unfortunately, from your recent message, it was not clear to us how we can help you.
Could you please specify your request and provide us with more details?
Could you please send the screenshot of your error messages so that we can assist further?
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.

1

You didn't help me solve this problem. You haven't given me an answer???  I'm going to remove this software I think your software is a malware and virus. This Merry GO Round

Thank you for your help
Vincent

3

Hello Vincent,
We apologize for the inconvenience caused.
Unfortunately, from your recent message, it was not clear to us how we can help you.
Could you please specify your request and provide us with more details?
Could you please send the screenshot of your error messages so that we can assist further?
Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.

2

Vincent,  For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru