You have cancelled my subscription, but you have not refund the amount

Hi Maria,
We are here to help.
We have initiated your refund request and this will be reflected in your original payment mode within 5-7 business days.
Your patience is highly appreciated.

I DON'T WANT TO AUTO-RENEWED THE LICENSE BECAUSE I HAVE GIVEN MY LAP TOP TO ANATHER PERSON AND YOU HAVE CANCELLED THE AUTO RENEWAL FOR ALL MY SUBSCRIPTION, BUT YOU HAVE NOT REFUND THE AMOUNT OF 54,99 EUROS YOU HAVE PAID MY CREDIT CARD ON 4/1/2019

 
Hi Maria,
We are here to help.
We have initiated your refund request and this will be reflected in your original payment mode within 5-7 business days.
Your patience is highly appreciated.