You have not registrated my payment 194,40 kr

You ask me to pay 194,40 kr. to optimate my PC ! I HAVE already done that and I have received an invoice nr. 3202072612 where you mention my payment method : Credit card.
So would you .please get order in your things !
Its not acceptable that you dont bring my PC to a situation,that I have payed for. So, give me an explication

Hello Jørgen,
We apologize for the inconvenience caused.
As we understand you have purchased AVG Performance, is that right?
Have you installed and scanned your system using AVG Performance?
Thank you.

Hello Jørgen,
We apologize for the inconvenience caused.
As we understand you have purchased AVG Performance, is that right?
Have you installed and scanned your system using AVG Performance?
Thank you.