Hello Nicky,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to open YouTube on your older laptop.
We apologies for the inconvenience caused. We'll certainly check and help you out.
Could you please help us with the below information to help you.
Please let us know have you turned on AVG Secure VPN when accessing YouTube?
How you suspect AVG is causing the issue?
Have you tried turn off AVG and tried to access the application?
Please refer this article to disable AVG protection: (https://support.avg.com/SupportArticleView?l=en&urlName=disable-avg-antivirus&q=disable+AVG&supportType=home)
Does a specific error or popup message appear when you encounter this issue?
If so, would you be so kind as to forward me a screenshot of it?
It would help me understand the issue better and provide you with a more efficient solution. If needed, please find a quick guide on how to take a screenshot here. (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
My older laptop has completely stopped being able to open You Tube. I tried stopping AntiTrack and also my VPN, but neither helped. This has been for the last 3 weeks only.
Any ideas about why this is happening and how to resolve it?
Hello Nicky,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are unable to open YouTube on your older laptop.
We apologies for the inconvenience caused. We'll certainly check and help you out.
Could you please help us with the below information to help you.
Please let us know have you turned on AVG Secure VPN when accessing YouTube?
How you suspect AVG is causing the issue?
Have you tried turn off AVG and tried to access the application?
Please refer this article to disable AVG protection: (https://support.avg.com/SupportArticleView?l=en&urlName=disable-avg-antivirus&q=disable+AVG&supportType=home)
Does a specific error or popup message appear when you encounter this issue?
If so, would you be so kind as to forward me a screenshot of it?
It would help me understand the issue better and provide you with a more efficient solution. If needed, please find a quick guide on how to take a screenshot here. (https://support.avg.com/SupportArticleView?urlname=AVG-Create-screenshot)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.