Hello Martin,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are receiving alert in black box about Antivirus software hacked and we do understand that this must be unexpected. We apologies for the inconvenience caused and we'll certainly check and help you out.
Could you please let us know exactly when you are facing this issue?
While opening your PC or accessing AVG Antivirus application?
As it said have you restarted your AVG Antivirus application?
Would you be so kind as to forward us a screenshot of the black box.
It would help ful for us to understand the issue better and provide you with a more efficient solution. If needed, please find a quick guide on how to take a screenshot here. | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Hi, I have AVG running on Windows 10, in the last few days I have had a black box appear with the words YOUR ANTIVIRUS SODTWARE HAS CRASHED and a further massage/link underneath to TRY RESTART YOUR ANTIVIRUS
Hello Martin,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are receiving alert in black box about Antivirus software hacked and we do understand that this must be unexpected. We apologies for the inconvenience caused and we'll certainly check and help you out.
Could you please let us know exactly when you are facing this issue?
While opening your PC or accessing AVG Antivirus application?
As it said have you restarted your AVG Antivirus application?
Would you be so kind as to forward us a screenshot of the black box.
It would help ful for us to understand the issue better and provide you with a more efficient solution. If needed, please find a quick guide on how to take a screenshot here. | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.